Emmera’s Return Policy

At Emmera, we strive to provide high-quality products and ensure customer satisfaction. If you’re not completely satisfied with your purchase, we’re here to help!

Cancellation Policy: Cancellations for online orders must be requested within 24 hours of placing the order. After 24 hours, cancellations will not be accepted.

Return Policy:

• Returns/Exchanges must be informed within 48 hours of delivery.
• If you receive a wrong or damaged product, please notify us within 48 hours with proof (e.g., photos of the damage or incorrect item). We will offer a free exchange or return in such cases.
• Returns must be shipped back by the customer. If we arrange return shipping, the cost will be deducted from your refund or store credit.
• Products purchased during sales are non-refundable.
• Please return the unused products in the same condition they were received. We cannot process refunds or store credits for used or damaged products.

For Prepaid Orders:

• Refunds will be processed for the total amount paid, excluding shipping costs.
• Please allow up to 10 days from the return delivery date for your refund to be processed and reflected in your bank account.

For COD Orders:

• For orders paid through COD, a store credit will be issued for the return, valid for up to 1 year.

Contact Us: For any questions or assistance, please reach out to us at emmerastore@gmail.com or via WhatsApp at +918591969703.

Thank you for shopping with Emmera!